Why your PSP asks so many questions
PSPs carry the risk of every merchant they accept. For adult, UGC and live stream platforms, Visa and Mastercard require them to check your controls before and after onboarding.
"If you can't prove it, for your PSP it doesn't exist."
The core checklist
- Age and identity of every creator verified
- Consent collected for every person in every piece of content
- Moderation before publication documented
- Complaints handled within 7 days
Who requires what
| Requirement | Mastercard AN5196 | Visa VIRP | DSA |
|---|---|---|---|
| Creator age verification | Yes | Yes | Yes |
| Consent records | Yes | Yes | — |
| Content moderation | Yes | Yes | Yes |
| Complaint process | Yes | Yes | Yes |
Next steps
- List the controls you already have.
- Identify the gaps.
- Read our compliance guide for details.